Reviews

We are an independent, family-owned and run business based in beautiful Malvern, Worcestershire. Owners Debbie & Philip Ashwell, collectively have over 60 years’ experience working with people in the care and customer service sectors and have first-hand knowledge of how the right support can enhance the quality of people’s lives.

“Maintaining a really strong working relationship with our clients is really important to us. That means we are client focused in everything we do. We are constantly seeking feedback from our clients. Their opinion is really important to us as their input directly influences what changes we make at Ashwell Home Care Services. We truly believe by consistently listening to our clients views it will help us to really transform the way care is delivered in the community”

Kim (Care Quality Manager)

“There just aren’t enough words to say how fantastic Ashwell is! This is how care should be done. Ashwell look after my father who has severe Alzheimer’s. He is cared for with so much compassion and dignity. The lovely carers turn up on time, and never am I left worrying whether they will turn up. They cook him beautiful meals, play cards with him, and during this pandemic when I’ve not been able to get to him, they have gone above and beyond for dad, getting him extra shopping, going back to him on their break to make sure he’s ok, etc.

We have experienced terrible care before Ashwell came into our lives, every day I count my blessings that we now have the best care that dad could possibly get. Thank you, everyone, at Ashwell, you’ve changed mine and dad’s life over the last 10 months.”

Tanya S (Daughter of Client) 

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“They always go above and beyond, caring for both parents with two very different needs. Never undermining, and always there to help, and assist in a professional and caring manner. Always go beyond my expectations. Communication is good between the carer’s office and myself and always keep everyone informed.”

Kirsty K (Daughter of Client)

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“We have found the carers and management at Ashwell have exceeded our expectations with the standard of care they provide. Always cheerful, always willing and helpful and a pleasure to have their help.”

David S (Client)

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“We are very satisfied with the care that my husband is getting. They are very caring. They are polite and nothing is too much trouble. Even the bosses are very caring and come to check on how things are going and if we are satisfied and make sure that the carers are doing their job properly, and if there are any complaints which I think that is the thing. That a good company should do.”

Joan B (Wife of Client)

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“The care service is family run which means we have more contact with management. The carers are handpicked and vetted and only the best will do. The carers are very friendly, professional and treat me with respect. The bosses are very approachable and efficient and answer any queries I have.”

J N (Client) assisted by family/friend

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“All the staff at Ashwell are extremely caring and have considerably improved my mother’s quality of life since they took over her care package recently. Nothing is too much trouble for them. This is how homecare should be delivered and I would have no hesitation in recommending them to anyone.”

Robin P (Son of Client)

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“Ashwell Home Care has provided care for my mother-in-law, which has been second to none. Both management and carers have been extremely friendly and supportive whilst maintaining a high standard of service and making you feel that they really do care. I would highly recommend them to anyone.”

M T (Son-in-law of Client)

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“I have found all carers from this company very cheerful and willing to do all they can to help with my care.”

V B (Client)

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“All carers and management have been very caring and professional.”

Peter K (Client)

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“I could not wish for more caring people to look after my mother. All the staff went over and above to communicate and look after my mother.”

Joanne S (Daughter of Client)

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“I am extremely happy with the care provided to my husband by Ashwell Home Care Service.
I have found the company to be professional in their approach and are always willing to ensure my husband’s needs are met. Furthermore, I have found the staff to go the extra mile to make life easier for myself
and my husband. I would not hesitate to recommend them to others choosing a company to care for their family member.”

S G (Wife of Client)

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